Analisis Kepuasan Konsumen Kereta Api Indonesia Terhadap Pelayanan Selama Masa Pandemi Covid-19 (Studi Kasus Stasiun Maguwoharjo DIY)
نویسندگان
چکیده
Penelitian ini dilakukan untuk mengetahui kepuasan konsumen terhadap pelayanan stasiun Maguwoharjo DIY, dengan menerapkan model observasi selama pandemi covid -19 memperoleh data yang diperlukan dalam penelitian ini. Menggunakan metode menyebarkan kuesioner dan melakukan wawancara, dokumentasi sampel 100 responden kepada setiap dikawasan DIY. Lingkup peneltian berdasarkan -19. Adapun hasil diperoleh diolah oleh penulis dari analisis deskriptif regensi linier berganda maka menunjukan variable stasiun. Dengan nilai sebesar 4,509, 4,649 4,437 termasuk katagori dangat tinggi diberikan pihak konsumen, 512 -1370 kelima dimensi bukti langsung, kehandalan, daya tanggap, jaminan, empati maka, tidak bepengaruh pengguna jasa trasnportasi umum di DIY – 19.
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ژورنال
عنوان ژورنال: Media Komunikasi Dunia Ilmu Sipil
سال: 2021
ISSN: ['2714-9021', '2714-9013']
DOI: https://doi.org/10.32585/modulus.v3i1.1774